Terms of Service

1. Acceptance of Terms

By accessing or using the LeadEazy platform, website (leadeazy.net), mobile applications, or any related services (collectively, the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these terms. If you do not agree with any part of these terms, you must not use the Service.

2. Description of Services

LeadEazy is a cloud-based lead management, CRM, and operations platform designed for service professionals. The Service includes but is not limited to:

• Lead capture, routing, and pipeline management tools
• Automated SMS, email, and voice communication features
• AI-powered call answering and appointment booking
• Workflow automation and trigger-based action sequences
• Reporting, analytics, and campaign attribution dashboards
• Third-party integrations via API, webhooks, and connector platforms

Features may vary by subscription plan. We reserve the right to modify, update, or discontinue any feature with reasonable notice.

3. Account Registration & Eligibility

To use the Service, you must create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

• You must be at least 18 years of age to use the Service
• One person or legal entity per account unless on a team or enterprise plan
• Accounts created by automated methods (bots, scripts) may be terminated without notice
• You must notify us immediately if you suspect unauthorized access to your account

4. User Responsibilities

You agree to use the Service only for lawful purposes and in compliance with all applicable local, state, national, and international laws and regulations, including but not limited to:

• CAN-SPAM Act — for email communications
• Telephone Consumer Protection Act (TCPA) — for SMS and voice communications
• State-specific telemarketing and do-not-call regulations
• Fair Housing Act and equal opportunity requirements (if applicable to your industry)
• Any industry-specific regulations governing your profession

LeadEazy provides the tools — compliance with how you use those tools is your responsibility. You are solely responsible for obtaining proper consent before contacting any individual via SMS, voice, or email through the platform.

5. SMS / Text Messaging

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

6. Electronic Communications

By using the Service, you consent to receive electronic communications from us, including emails, text messages, and in-app notifications. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

7. Billing & Payments

• Paid plans are billed monthly or annually as selected at the time of subscription
• All prices are listed in US Dollars (USD) and do not include applicable sales tax
• Payment is processed securely through our third-party payment provider; we do not store credit card numbers on our servers
• You authorize recurring billing for your subscription plan until cancelled
• We reserve the right to change pricing with 30 days' advance written notice; existing subscribers will be honored through the end of their current billing period
• Failed payments may result in temporary suspension of access until payment is resolved

8. Cancellation & Refunds

• You may cancel your subscription at any time from your account settings or by contacting support
• Cancellation takes effect at the end of your current billing period — you retain access until then
• No partial refunds are issued for unused time within a billing period
• After cancellation, your data is retained for 90 days to allow for reactivation, then permanently deleted
• You may request immediate data deletion at any time by contacting support
• Usage-based charges (SMS, voice minutes) incurred before cancellation are still billable

9. Your Data & Intellectual Property

Your data is yours. Contacts, pipelines, conversations, files, and any content you create or upload remain your intellectual property. We do not claim any ownership rights over your content.

You grant LeadEazy a limited, non-exclusive license to host, process, transmit, and display your data solely for the purpose of providing the Service. This license terminates when you delete your content or close your account.

The LeadEazy name, logo, branding, website content, software, and all related intellectual property are owned by LeadEazy, Inc. and protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

10. AI & Automation Features

11. Prohibited Uses

You agree NOT to:

• Send unsolicited messages (spam) or violate CAN-SPAM, TCPA, or equivalent regulations
• Use the platform for any unlawful, fraudulent, or deceptive purpose
• Attempt to reverse engineer, decompile, or disassemble any part of the Service
• Interfere with or disrupt the platform's servers, networks, or security features
• Scrape, crawl, or harvest data from the platform using automated tools
• Resell, sublicense, or redistribute the Service without written authorization
• Upload malicious code, viruses, or any content designed to harm the platform or its users
• Impersonate another person or entity, or misrepresent your affiliation

Violation of these restrictions may result in immediate account termination without notice or refund.

12. Warranty Disclaimers

13. Limitation of Liability

In no event shall LeadEazy's total aggregate liability exceed the greater of (a) the total amount you paid to LeadEazy in the 12 months preceding the claim, or (b) one hundred US dollars ($100.00). This limitation applies regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise).

14. Indemnification

You agree to indemnify, defend, and hold harmless LeadEazy, Inc., its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorney's fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) your infringement of any third-party rights, including intellectual property or privacy rights.

15. Third-Party Services & Links

The Service may integrate with or contain links to third-party services, platforms, and websites. These integrations are provided for convenience and do not imply endorsement. We are not responsible for the content, privacy practices, or availability of third-party services. Your use of third-party integrations is governed by their respective terms and policies.

16. Dispute Resolution

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict of law provisions.

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

17. Severability

If any provision of these Terms is found to be invalid, unenforceable, or illegal by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

18. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms applicable to specific features or services, constitute the entire agreement between you and LeadEazy, Inc. regarding your use of the Service. These Terms supersede all prior agreements, understandings, and representations, whether written or oral.

19. Changes to These Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or in-app notification at least 30 days before they take effect. Continued use of the Service after the effective date of changes constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service before the effective date.

20. Contact Information

For questions, concerns, or notices regarding these Terms of Service: