Privacy Policy

This policy covers the LeadEazy website (leadeazy.net) and the LeadEazy CRM and Ops software and related services (together, the “Service”). LeadEazy LLC (“LeadEazy,” “we”) is a limited liability company organized under the laws of the State of Wyoming.

We act in two different roles, and the difference matters:

• Our own data. For website visitors, account holders, billing, support and product usage, LeadEazy decides what is collected and why. We are responsible for that data under this policy.
• Your customer data. For the contacts, conversations, deals, notes, files and messages that a LeadEazy customer loads into or collects through the Service, the customer decides the purpose and we process the data on the customer’s behalf. If you are a contact of a business that uses LeadEazy, that business is who to ask about your data, and a request to us may be passed to them.
• Data we provide inside the product. Some information in the product, such as property and ownership data, comes from data providers and is made available to customers. For that, LeadEazy decides what is offered.

When you visit the website or contact us

• What you send us: your name, email address and message. The Message the team form opens your own email app, so nothing is sent to us until you press Send there.
• If online scheduling is turned on, the details you enter in the scheduling form (such as name, email, phone and time), handled by our scheduling provider.
• If you use the contact request form on the SMS Policy page: your first name, your email address, whether you chose text messages, and, only if you ticked the box, your mobile number. We also keep the wording you saw, its version, the time, the page you used, and the IP address and browser type of the submission as a record of your choice. A bot check from our hosting provider (Cloudflare Turnstile) runs on the form to block automated submissions. We send these details to our customer-management system. If you ticked the box, we then send one confirmation text, and no other text until you reply YES.
• Standard technical data when pages load: IP address, browser and device type, pages requested and time. Our hosting provider records this to deliver the site and keep it secure.

When you create or use an account

• Account details: name, email, sign-in credentials, and your organization and plan.
• If you choose Sign in with Google: your name, email address and profile picture (see below).
• Billing details: handled by our payment provider. We receive plan, invoice and payment-status information, not full card numbers.
• Content you add: contacts, leads, deals, properties, notes, files, message and AI conversation history, settings and templates.
• Messaging records: phone numbers, message content and delivery status for texts you send through the Service, and opt-out status.
• Product usage and diagnostics: features used, pages viewed, errors, and session recordings. Form inputs are masked in recordings, but text shown on the screen, such as contact details and messages, can be captured.

Sign in with Google

If you choose “Sign in with Google,” we receive your name, email address and Google profile picture. We use them only to create and sign you in to your LeadEazy account. We do not request access to Gmail, Google Drive, Google Calendar or other Google services.

• To provide, operate, secure and support the Service, including sign-in, billing and customer support.
• To send service emails: account confirmations, trial notices, receipts, security alerts and replies to your questions.
• To send product updates or marketing email only where you have asked for them or the law allows. Each one includes an unsubscribe link.
• To send text messages, only as described in the SMS Policy and only to people who opted in.
• To measure and improve the Service, find and fix errors, and prevent fraud and abuse.
• To meet legal obligations and enforce our Terms.

We do not use your customer data to build advertising profiles.

LeadEazy sends its own text messages only to people who have opted in, for the purposes listed in the SMS Policy. Giving us a phone number, submitting a form, booking a demo, creating an account or accepting our Terms is not consent to text messages. Consent is a separate, optional choice, and replying STOP ends it. Message frequency varies with what you asked for, message and data rates may apply, and you can reply HELP for help.

Texts you receive from a business that uses LeadEazy are sent by that business under its own consent and privacy practices, not under LeadEazy’s. See the SMS Policy.

We share personal information only in these ways:

• Service providers that help us run the Service, under contract, for these purposes: website hosting and security (Cloudflare); cloud infrastructure, authentication and storage (Google Cloud and Firebase); payments (Stripe); text and voice delivery (Twilio and our CRM and messaging platform provider); transactional email (Resend); error monitoring (Sentry); product analytics and session replay (PostHog); and mapping (Google Maps).
• AI providers, when you use an AI feature: Anthropic, OpenAI, Google and Perplexity receive the prompt you write and the records you select or the feature needs (for example lead names, contact details and recent messages) to produce a response. Conversations are saved in your account so you can reopen them. Each provider’s own terms govern its handling of that data.
• Data providers that return results for features you use, such as property data and skip tracing (Tracerfy, RentCast), which receive the addresses or records you submit.
• Integrations you connect, which receive only what the integration needs.
• Authorities and advisers when the law requires it, or to protect rights, safety and property.
• A buyer or successor, if we are part of a merger, acquisition or sale of assets. This policy would continue to apply to your data.

This list reflects providers in use today. Ask us if you want the current list for a specific purpose.

• We do not sell the personal information of website visitors, account holders or the contacts customers store in LeadEazy, and we do not share it for cross-context behavioral advertising.
• We do not share mobile numbers, or text-message opt-in data or consent, with anyone for their marketing or promotional purposes.
• We do not rent or trade contact lists.
• We do not let one customer see another customer's data. Each account's contacts, consent records and opt-outs are stored separately.

• The marketing website does not use advertising cookies, cross-site tracking or retargeting. We may use cookieless traffic statistics from our hosting provider.
• If online scheduling is turned on, the scheduling form is provided by our scheduling provider inside the page and may set its own cookies.
• In the LeadEazy app, we use cookies and local storage to keep you signed in and secure, and product analytics and session replay (with inputs masked) to understand how features are used.

You can block or delete cookies in your browser settings. Blocking essential cookies may stop sign-in from working.

• The website and app are served over HTTPS, with HSTS enabled.
• Access is authenticated and limited by role, and each organization's data is kept separate from other organizations.
• Changes to sensitive account and compliance settings are recorded in an audit log.
• Card payments are processed by Stripe. We do not see or store full card numbers.

No system is completely secure, and we cannot promise that data will never be accessed without permission. We do not currently claim any third-party security audit or attestation. If we learn of a security incident that affects your data, we will notify you as the law requires.

• We keep account and customer data while an account is active.
• Ending or cancelling a subscription does not automatically delete your data. To have it deleted, or to get a copy, email us. We will confirm what we can delete and when.
• We may keep some records after deletion where needed for billing and tax, security and fraud prevention, to resolve disputes, or to meet legal obligations.
• We keep text-message consent and opt-out records for as long as we need to show that consent was given or withdrawn.

Depending on where you live, you may have the right to:

• Know what personal information we hold about you and get a copy.
• Correct information that is wrong or incomplete.
• Delete your personal information, subject to legal exceptions.
• Receive your information in a portable format.
• Opt out of marketing email (use the unsubscribe link) and of text messages (reply STOP).
• Limit or object to some uses of your information.
• Not be treated worse for using these rights.

To make a request, email [email protected], and include “Privacy request” in the subject. We may need to verify who you are. We respond within the time the law requires. We do not sell the personal information described in this policy, so there is no sale to opt out of. California residents may use the same address for requests under the California Consumer Privacy Act and California Privacy Rights Act.

The Service is for adults and businesses. It is not directed to anyone under 18, and we do not knowingly collect personal information from children. If you think a child has given us information, email us and we will delete it.

We and our providers process data mainly in the United States. If you use the Service from another country, your information will be transferred to and processed in the United States, where data protection laws may differ from those where you live.

We update this policy when our practices change. The date at the top shows the latest revision (October 26, 2026). For material changes we will tell account holders by email or a notice in the product at least 30 days before they take effect, and we will ask for your agreement where the law requires it. Links to third-party sites are outside this policy.