Privacy Policy

1. Information We Collect

We collect information to provide, improve, and protect the LeadEazy platform. The types of information we collect include:

2. How We Collect Information

We collect information through:

• Direct interactions — when you create an account, fill out a form, book a demo, subscribe to updates, or contact us
• Platform usage — when you use the LeadEazy CRM, Ops, or communication features
• Automated technologies — cookies, pixels, analytics tools, and server logs
• Third-party sources — integration partners you authorize (e.g., Google Calendar, Facebook Ads, Zapier), public records, and analytics providers

3. How We Use Your Information

• To provide, operate, and maintain the LeadEazy platform and its features
• To process your account registration, billing, and subscription management
• To deliver customer support and respond to your inquiries
• To send transactional communications (account confirmations, billing receipts, security alerts)
• To send product updates, feature announcements, and educational content (with your consent)
• To send promotional and marketing communications (opt-out available at any time)
• To analyze usage patterns, diagnose technical issues, and improve the platform
• To detect, prevent, and address fraud, abuse, or security threats
• To comply with legal obligations and enforce our Terms of Service

4. SMS / Text Messaging

SMS messages may include appointment reminders, account notifications, marketing promotions, and platform alerts. Message frequency varies. Message and data rates may apply depending on your carrier.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Sharing Your Information

We may share your information in the following limited circumstances:

• Service providers — hosting, payment processing, analytics, and communication delivery partners who process data on our behalf under contractual obligations
• Integration partners — third-party tools you explicitly connect to your LeadEazy account (e.g., Google, Facebook, Zapier) receive only the data required for the integration
• Legal requirements — when required by law, subpoena, court order, or government request
• Business protection — to enforce our Terms of Service, protect our rights, safety, or property, and to investigate potential violations
• Business transfers — in connection with a merger, acquisition, or sale of assets, in which case your data would remain subject to this Privacy Policy

6. What We Do NOT Do

7. Cookies & Tracking Technologies

We use cookies and similar technologies for essential platform functionality (session management, authentication, preferences) and analytics (understanding usage patterns and improving the product).

You can manage cookie preferences through your browser settings. Disabling essential cookies may impair platform functionality. We use privacy-respecting analytics and do not participate in cross-site advertising networks.

8. Data Security

We implement industry-standard security measures to protect your information:

• All data encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
• Infrastructure hosted on SOC 2 compliant cloud providers
• Access restricted to authorized personnel on a need-to-know basis with role-based access controls
• Regular security audits, vulnerability assessments, and penetration testing
• Incident response procedures and breach notification processes
• Multi-factor authentication available for all accounts

While we take every reasonable precaution, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

9. Data Retention

We retain your data for as long as your account is active and as needed to provide the platform services. After account cancellation:

• Account data is retained for 90 days to allow for reactivation
• After 90 days, personal data is permanently and irreversibly deleted
• Anonymized, aggregated analytics data may be retained indefinitely for product improvement
• You may request immediate deletion at any time by contacting support
• Certain data may be retained longer if required by law or to resolve disputes

10. Your Rights & Choices

You have the following rights regarding your personal information:

• Access — request a copy of the personal data we hold about you
• Correction — request that we correct inaccurate or incomplete data
• Deletion — request that we delete your personal data
• Export — request a portable copy of your data in a standard format
• Opt-out — unsubscribe from marketing communications at any time via the link in any email or by replying STOP to any text
• Restrict processing — request that we limit how we use your data in certain circumstances

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know — you may request details about the categories and specific pieces of personal information we collect, use, disclose, and sell
• Right to Delete — you may request deletion of your personal information, subject to certain exceptions
• Right to Correct — you may request correction of inaccurate personal information
• Right to Opt-Out of Sale — we do not sell personal information, so this right does not apply; however, you may still submit a request for verification
• Right to Non-Discrimination — we will not discriminate against you for exercising your privacy rights

To submit a CCPA/CPRA request, email [email protected] with the subject line "California Privacy Request." We may need to verify your identity before processing your request.

12. Children's Privacy

LeadEazy is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will promptly delete it. If you believe a child has provided us with personal information, please contact us at [email protected].

13. Third-Party Links

Our website and platform may contain links to third-party websites, services, or integrations. We are not responsible for the privacy practices, content, or security of these third-party sites. We encourage you to review the privacy policies of any third-party service you access through LeadEazy.

14. International Data Transfers

LeadEazy is based in the United States. If you access the platform from outside the US, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using the platform, you consent to this transfer.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or prominent notice on the platform at least 30 days before they take effect. Your continued use of LeadEazy after changes are posted constitutes acceptance of the revised policy. We encourage you to review this page periodically.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us: